Quality Performance Coordinator
Do you want to play a key strategic role in shaping product quality in a global industrial organization? We are now looking for a Quality Performance Coordinator who will ensure that customer feedback is systematically captured, analyzed, and transformed into actionable priorities and improvements.
About the role
In this role, you will coordinate and prioritize inputs from the Quality Analyst team and ensure that claims databases are updated accurately and in a timely manner. You will consolidate and analyze claims data to identify top offenders, recurring issues, and emerging trends. You will have a key role in driving and supporting product quality and safety for our customers.
Your main responsibilities include:
Initiate, coordinate and prioritize quality actions with local and global cross-functional teams.
Establish and lead regular meetings with sales countries and regions to capture customer feedback.
Ensure timely communication of customer concerns and expectations to relevant stakeholders.
Provide input to the product quality team regarding areas requiring root cause analysis and corrective actions.
Report regularly in established forums on the status of problem resolution and improvement initiatives.
Collaborate with product quality team to translate customer insights and feedback into well-prioritized and effective improvements.
Your profile
We are looking for a structured, analytical and relationship-oriented professional with solid knowledge of quality and continuous improvement processes. You are confident in decision-making and prioritization and have a proactive mindset. As the role involves extensive collaboration with both internal and external stakeholders, excellent communication and presentation skills are essential. You have a coaching leadership style and the ability to drive processes forward. You believe that success is achieved through collaboration.
We see that you have:
A Bachelor´s degree in Quality Engineering or a related field
Experience working with quality investigations
Knowledge of LEAN principles, root cause analysis and tools such as 8D and FMEA
Strong analytical skills
The ability to consolidate complex data into actionable & understandable insights
Experience in communication and facilitation in global environments.
Experience working with digital problem-solving tools and data analytics platforms.
Professional working proficiency in English
You are proactive, solution-oriented, and driven by development. You are curious, enjoy learning, take responsibility, and want to contribute to continuous improvement and change.
Application
Deadline: 2026-02-11
Employment type: Permanent
Employment rate: Full-time
Working hours: Daytime (travel will occur)
Adress: Brännland 300
Contact: For more information about the role, you are warmly welcome to contact the hiring manager Vesa Pasma, phone 070-3277460
For questions about the recruitment process, please contact Linda Sörman, HR phone: 090–170 519.
We look forward to your application!
What can we offer?
At JOST Umeå you get to work in an international environment for a world-leading company. Our employees describe the atmosphere with us as familiar between colleagues, both within and between departments. In terms of work, there is great freedom under responsibility, short decision paths and great opportunities to develop.
Working with us means being part of a team with strong forward thinking, drive and ambition – always with the customer's best interests in focus. We work for our customers to be met by high quality products and it is important for us to be innovative in the industry. Through technological development at the forefront, we contribute to the agriculture of the future.
As employee benefits, we offer flexible working hours as we think that it is important for our employees to be able to adapt the work to what suits each individual's life situation. We also offer wellness grants and massage at our workplaces. We also offer the possibility of a benefit bike and private health insurance.
As we want to increase our diversity, we especially welcome applicants with different genders and backgrounds.
To ensure a safe and secure work environment, we conduct background checks in connection with recruitment and apply random drug tests at our workplace.
- Area of expertise
- Human Resources, IT, Finance, Logistics & other support functions
- Locations
- JOST Umeå AB
About JOST Umeå
JOST Umeå is part of JOST Group which is a world-leading producer and supplier of safety-critical systems for the commercial vehicle industry. Under the umbrella brand of JOST, the comprehensive range of products is broken down into systems for applications on the road and in agriculture.
Within our Quicke brand we produce front loaders, implements, backhoes and control systems for tractors. The JOST brand includes fifth wheel couplings, landing gears, ball bearing turntables, king pins and container locks as well as components for alternating systems. Truck and trailer axles are also sold under the JOST brand. The tradition-steeped ROCKINGER brand comprises the core components of towing hitches, drawbar eyes and drawbars for transporters and trucks. TRIDEC offers steering systems and axle suspensions for trailers.
ROCKINGER products are also used in agricultural applications. Quicke has been part of the JOST family since February 2020 and specialises in agricultural front loaders and equipment.
JOST currently employs over 4,200 staff worldwide and has sales and production sites in over 20 countries and on all five continents. JOST has been listed on the Frankfurt Stock Exchange.
For more information about our product brand Quicke, please visit www.quicke.com
For more information about JOST, please visit www.jost-world.com
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