Always keep the customer first in mind!

How did you join Ålö? In a few words could you describe the main tasks in your position?
I joined Ålö in 2014 when I friend of mine from a recruitment company called me to ask if I could take a 3-month temporary post in the reception in Brännland. I said “Sure, why not”. 3 months became 5 months and then I took another temporary post at the Finance department. It lasted for almost 2 years and since May 2017 I’m working in the After Sales team. Here my first role was Sales Support Parts until 2022 and now my current role is Parts Sales Specialist.

My main focus is to work in close collaboration with customers on all levels (OEM, importers and dealers) to support the after sales business. I create, drive and maintain marketing plans in order to support parts sales initiatives. I support in creating content for marketing material and eCommerce systems. I also assist in spare parts pricing, phase in/phase out of parts and coordinating information to OEM accounts 

What type of background and personality is needed for this job?
In my position it is preferable to be alert, energetic, driven and always strive to keep a high service level. Always keep the customer first in mind! It is good if you have worked with direct customer contact in earlier jobs, although experience from service jobs is always a good foundation.   
 

What motivates you at work?
Working with people! Doing collaborations with customers and internally with other departments. Also to have a variance in duties makes no other day look like another!