Emma Larsson
Online Solutions & After Sales – Sales & Marketing
Always keep the customer first in mind!
How did you join JOST Umeå? In a few words could you describe the main tasks in your position?
I joined JOST Umeå in 2014 when I friend of mine from a recruitment company called me to ask if I could take a 3-month temporary post in the reception in Brännland. I said “Sure, why not”. 3 months became 5 months and then I took another temporary post at the Finance department. It lasted for almost 2 years and since May 2017 I’m working in the After Sales team. Here my first role was Sales Support Parts until 2022 and now my current role is Online Solutions & After Sales.
My main focus is to work in close collaboration with customers on all levels (OEM, importers and dealers) to support the after sales business. I create, drive and maintain marketing plans in order to support parts sales initiatives. I support in creating content for marketing material and eCommerce systems. I also assist in spare parts pricing, phase in/phase out of parts and coordinating information to OEM accounts
What type of background and personality is needed for this job?
In my position it is preferable to be alert, energetic, driven and always strive to keep a high service level. Always keep the customer first in mind! It is good if you have worked with direct customer contact in earlier jobs, although experience from service jobs is always a good foundation.
What motivates you at work?
Working with people! Doing collaborations with customers and internally with other departments. Also to have a variance in duties makes no other day look like another!
Some of my colleagues
About JOST Umeå
JOST Umeå is part of JOST Group which is a world-leading producer and supplier of safety-critical systems for the commercial vehicle industry. Under the umbrella brand of JOST, the comprehensive range of products is broken down into systems for applications on the road and in agriculture.
Within our Quicke brand we produce front loaders, implements, backhoes and control systems for tractors. The JOST brand includes fifth wheel couplings, landing gears, ball bearing turntables, king pins and container locks as well as components for alternating systems. Truck and trailer axles are also sold under the JOST brand. The tradition-steeped ROCKINGER brand comprises the core components of towing hitches, drawbar eyes and drawbars for transporters and trucks. TRIDEC offers steering systems and axle suspensions for trailers.
ROCKINGER products are also used in agricultural applications. Quicke has been part of the JOST family since February 2020 and specialises in agricultural front loaders and equipment.
JOST currently employs over 4,200 staff worldwide and has sales and production sites in over 20 countries and on all five continents. JOST has been listed on the Frankfurt Stock Exchange.
For more information about our product brand Quicke, please visit www.quicke.com
For more information about JOST, please visit www.jost-world.com
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